Refund and Cancellation Policy
In short
Changed your mind? You get a full refund within 7 days of purchase, as long as your license key has not been activated on any computer.
Before buying, look at the sample report and demo video to check that TrueSouth fits your work.
1. Full refund before activation
You can ask for a full refund within 7 days of the purchase date, provided the license key has not been activated on any computer.
This covers both online and offline activation. Our license server records every activation, and we check those records when you ask.
Downloading or installing TrueSouth does not count as activation. Entering your key and activating it does.
2. When we refund even after activation
We also give a full refund in these cases:
- Duplicate payment: you were charged more than once for the same order.
- Non-delivery: you paid but did not receive your key, and we could not fix this within 3 business days of your email.
- Defect we cannot fix: TrueSouth does not work on a supported setup listed on our website at the time of purchase, and we cannot fix the problem or offer a workaround within 14 days after you give us the details we need.
Apart from these cases, licenses that have been activated are not refundable.
3. How to ask for a refund
Email support@southfacing.in from the address you used to buy. Include one of the following:
- your license ID (for example TS-001234);
- your invoice number;
- your Razorpay payment ID.
We check the activation records and reply within 2 business days. Once we approve, we start the refund through Razorpay to your original payment method. Banks usually credit it within 5 to 7 business days; the exact time depends on your bank and payment method.
We do not charge any fee for refunds.
4. What happens to the license
A refunded license is permanently deactivated, and TrueSouth stops working on any computer where it was activated. Please uninstall it.
5. Cancellations
License keys are delivered as soon as payment is confirmed, so a separate cancellation step is not possible. A cancellation request is treated as a refund request under this policy.
6. Failed or pending payments
If money was deducted but your order did not complete, our payment partner Razorpay automatically returns the amount to your payment method. If it has not arrived within 7 business days, email us with the payment details and we will follow up.
7. Chargebacks
Please contact us before raising a chargeback with your bank; we usually resolve issues quickly. While a chargeback or payment dispute is open, we may suspend the license.
8. Upgrades
Paid upgrades to a new major version follow the same rules. The 7-day period starts on the upgrade purchase date, and a refund is available if the upgrade key has not been activated.
9. Contact
South Facing Solutions, a sole proprietorship owned by Akhilkumar Rajendrakumar Pandya · support@southfacing.in · +91 63550 90650 · Monday to Saturday, 10:00 to 18:00 IST (except public holidays)